Customer Service

1. When can I talk to an associate to discuss my account?

Customer Service Specialists are available:
Monday through Saturday 8 a.m. Р5 p.m. PST

By calling (702) 248-1003 Option #1 you can be directed to a customer service specialist during regular business hours.

You can get payoff amounts and mailing addresses, find out when your last payment was received and when your next payment is due, and make payments.

2. How do I request a copy of my account history or payoff letter?

To obtain a payoff letter, you can call Customer Service at (702) 248-1003. All requests may take 1-2 business days to process.

3. How do I fax information to Nevada West Financial?

Our fax number is (702) 473-9064. Be sure to include the name of the associate or department you are faxing to and your account number.

4. How long after purchase will my first payment be due?

Payments will generally begin 30-45 days after purchase, but you can check your Auto Loan Contract for the exact date.

5. How can I provide feedback about my loan online?

Email us at We respond to e-mails within 3 business days of receipt. Please be sure to provide your contact information if you would prefer a return call.